If you start a claim on the website but elect to exit before completing, you can save your work and finish later if you’ve at least entered the VIN. By selecting the “SAVE & CONTINUE LATER” option/button located at the bottom of the screen, you can finish your claim report if you return to the website within 24-Hours to complete same.
When you return to the website, you’ll start again as if you are entering a New Claim – entering your Dealer Number and Contact information. Once you’ve entered the VIN, the website will recognize that there is a partially completed claim report for this vehicle and ask if you’d like to continue the report that was previously started or begin a completely new report for this VIN.
If you indicate “YES” [to finish the previously started claim report], the website will display the information you entered/completed on the website before selecting “SAVE & CONTINUED LATER”.
NOTE: If the Customer Loss is a vehicle theft or conversion, please remember that a Police or Theft Report is required before your claim can actually be settled. If the report is not currently available to submit with your new claim, please continue to pursue with the Police Department and forward a copy of the report to the Sedgwick Handling Rep assigned to your new claim ASAP.
NOTE: All glass/windshield lot damage must be reported to Sedgwick within 30-days of the Date of Loss or the date the glass/windshield damage was discovered.
NOTE: Please remember that a Police or Theft Report is required before your claim can actually be settled. If the report is not currently available, please continue to pursue with the Police Department and forward a copy of the report to the Sedgwick Handling Rep assigned to your new claim ASAP.
A physical damage deductible is the amount of money the Dealer will pay [to the Dealer’s Body Shop of choice] toward the cost of repair for the vehicle, before the program’s insurance policy covers the balance of the applicable repair costs.
An insurance deductible is: (1) the portion or dollar amount of repairs to the vehicle that is not insured and (2) is therefore the Dealer’s “out of pocket” expense/responsibility for such repairs.
The amount of the Dealer’s applicable deductible is determined by the terms of the program’s insurance policy underwritten by Tokio Marine.
If a loss is less than the applicable deductible amount, Sedgwick has no responsibility for any claim settlement or any recovery activities for this loss.
The Dealer is responsible for the handling and/or recovery of any below deductible loss.
Subrogation is defined as the substitution of one person or group by another in respect of a debt or insurance claim – accompanied by the transfer of any associated rights and duties.
This means that the Customer’s contractual obligation for the vehicle (outlined in the Terms & Conditions of the Rental Agreement) are transferred from the Dealer to Sedgwick once the claim settlement check from Sedgwick – for any covered loss or damage to the vehicle – is accepted by the Dealer.
Once subrogation rights have been transferred, Sedgwick takes over for the Dealer in pursuing recovery of the loss amount – including recovery of the Dealer’s applicable deductible.
The Dealer must do everything necessary to secure Sedgwick’s recovery rights – and do nothing after the loss or accident to impede or impair these rights (i.e., the Dealer should not attempt to collect any part/portion of loss/damage to the vehicle that is being covered under a claim with Sedgwick).
If the Dealer knowingly accepts settlement for the same portion of the loss from two different sources (i.e., accepts claim money from Sedgwick and also from the Customer’s carrier for the same loss) this is considered unjust enrichment because one person (the Dealer) is unjustly or by chance enriched at the expense of another (Sedgwick). Such actions on the part of the Dealer are unacceptable.
Sedgwick pursues recovery of all covered loss/damage to the vehicle that is above the applicable deductible. This recovery includes the claim settlement amount [issued by Sedgwick] as well as the Dealer’s applicable Deductible. As this recovery activity is completed, the Dealer’s Return Deductible is issued.
Return Deductibles are typically issued in a Pro-Rata fashion based on the recovery amount collected from the Customer’s carrier and/or directly from the Customer – as the recovery steps are completed by Sedgwick.
The following is an example of the recovery process and a Pro-Rata return of the Dealer’s applicable deductible when the Customer is insured and does not dispute their responsibility for damage to the vehicle:
STEP 1: Coverage Cleared, Claim Settlement Issued
| $3,000 | Cost of Repair to Vehicle |
| $1,000 | LESS Dealer’s Applicable Deductible |
| $2,000 | Settlement Check Issued to Dealer |
STEP 2: Sedgwick Pursues Full Recovery
| $3,000 | Sedgwick Presents Subrogation Demand Packet to Customer’s Carrier |
| $2,700 | Customer’s Carrier Accepts Demand, LESS Customer’s Personal Deductible of $300 |
| 90% of Demand | Sedgwick Accepts Recovery from Carrier ($2,700 = 90% of Full Recovery Demand of $3,000) |
STEP 3: Pro-Rata Return Deductible Issued to Dealer
| $900 | Pro Rata Return Deductible Issued to Dealer (90% of Applicable Deductible) |
STEP 4: Sedgwick Pursues Balance of Recovery
| $300 | Sedgwick Presents Subrogation Demand to Customer for their Personal Policy Deductible |
| $300 | Customer Acknowledges Responsibility and Remits Payment for their Policy Deductible |
| 10% of Demand | Sedgwick Accepts Payment from Customer for their Personal Deductible (i.e., Remaining Balance of Recovery Demand) |
STEP 5: Pro-Rata Return Deductible Issued to Dealer
| $100 | Balance of Pro Rata Return Deductible Issued to Dealer |
As Sedgwick’s recovery activities are completed, the Dealer’s Return Deductible is issued in a Pro-Rata fashion based on the recovery amount collected from the Customer’s carrier and/or directly from the Customer (i.e., the Dealer’s full Return Deductible may be issued under 2 or more separate checks from Sedgwick).
Rarely will the Dealer’s entire Return Deductible be issued under one/full check. This scenario will only occur when: (1) the Customer has a $0 deductible on their own insurance policy, (2) recovery is being made directly with a Claimant carrier under the Claimant’s Property Damage coverage or (3) if the Dealer is located in a “Dollar One” State such as Montana, North Carolina, Rhode Island, Washington, Wisconsin and Wyoming.